Like a reliable GPS in an unfamiliar city, performance support tools are navigational aids in the modern workplace. As job roles evolve with new technology, navigating professional tasks can feel like trying to find your way through bustling, unknown streets.
Performance support tools act as your co-pilot. They offer on-the-spot guidance and information to keep you on track, so you can remain efficient and productive in your role.
For training managers and business owners, understanding the potential of performance support tools to unlock new efficiency among your employees offers a competitive advantage.
Whether you’re a manager steering a team towards enhanced productivity, or an individual navigating your career path, these tools serve as your compass to guide you.
Here, we’ll uncover the essential features and benefits of performance support tools, like uncovering the best routes and shortcuts on a map. We’ll explore practical ways to integrate these tools into your work environment. You’ll also receive tips for selecting the perfect tool for your unique journey.
What are performance support tools?
Performance support tools provide on-the-spot guidance and support for people at work. These tools come in various formats – quick reference guides, engaging infographics, process maps, interactive eLearning modules, handy mobile apps, and short, instructional videos.
Performance support tools also serve the purpose of extending the learning journey beyond traditional, one-time training events. They provide employees with on the job support and just in time learning.
Performance support tool function and purpose
The primary function of a performance support tool is to offer just-in-time learning and support, bridging the gap between traditional training sessions and actual job performance. This method enhances immediate job efficiency and fosters long-term skill development and knowledge retention.
The evolution of performance support tools
In the past, these tools were as simple as post-it notes— helpful but limited. Today, they have evolved into sophisticated systems. They come in various forms, like interactive mobile apps, online platforms, and even augmented reality experiences, offering a more immersive guidance experience.
The necessity of performance support tools
Let’s return to our road trip analogy. Remember how you used to fumble with paper maps or ask for directions at every turn? It was manageable, but often led to confusion and delays. Now, with your GPS, you navigate effortlessly, focusing more on the journey, and less on the fear of getting lost.
Similarly, in the workplace, performance support tools help employees navigate their tasks efficiently, reducing the likelihood of errors and enhancing overall productivity.
In a world where the forgetting curve often undermines traditional learning methods, performance enhancement tools are critical in reinforcing knowledge and skills at the moment they’re needed.
They also mark a shift towards continuous learning and support, a necessity for personal growth and organizational success in today’s fast-paced work environment.
Key features and benefits of performance support tools
Performance support tools are like the Swiss Army knives of the modern workplace, brimming with features to suit diverse learning and performance needs. Let’s explore what makes these tools so essential.
1. Personalized guidance
Imagine having a guide who knows exactly where you are and what you’re trying to do. That’s what performance support tools offer. They understand the context of your specific task and provide the right tips for the situation. Whether detailed instructions for a complex job, or quick pointers for new software, these tools deliver instant support.
2. Always accessible
Availability on smartphones, tablets, and laptops makes sure help is just a tap away. Whether in the office, at home, or in the field, on-the-job training is a lifeline for workers.
3. Easy to use
The best tools are the ones that are easy to pick up and hard to put down. Performance support tools are designed to be intuitive, with user-friendly interfaces that don’t require a manual to understand. Simplicity encourages everyone to use them, making the tools a favorite across the board.
4. Customizable
Like a perfectly planned itinerary, performance support tools can be customized to fit your organization’s unique needs. They’re also scalable, growing with your company’s needs, ensuring they stay relevant and valuable.
Benefits that make a difference
- Boost Performance: With performance support tools, you’re more likely to get things done right and efficiently. It’s like having an expert guide, leading to better job performance.
- Learning on the go: These tools aren’t just for doing; they’re for learning, too. They reinforce knowledge and skills while you work, blending learning seamlessly into your day. Incorporating a high-quality mobile learning platform facilitates the use of performance support tools.
- Productivity skyrockets: With immediate access to guidance, employees spend less time searching for answers and more time making progress.
- Engagement and satisfaction: When support is interactive and readily available, it keeps learners involved and motivated, leading to happier, more committed team members.
10 performance support tool examples to get you started
1. eLearning
Online learning modules that offer interactive and self-paced education on various topics can enhance knowledge and skills.
2. Mobile apps
On-the-go access provides a range of support tools and resources. This is ideal for learning and task management anytime, anywhere.
3. Quick reference guides
When a quick consult is needed mid-task, accessing a compact and easy-to-use guide provides essential information at a glance.
4. Microlearning courses
Microlearning courses are short, topic-specific, easy to follow resources that teach employees new skills, or help reinforce existing ones. They’re a great tool for refreshing knowledge, without interrupting an employee’s work day.
5. Infographics
Visual tools like charts, graphs, and diagrams present complex data or concepts in a simplified, graphic format. Your staff will find it easier to understand and remember key concepts.
6. eBooks
When in-depth information is needed, a digital book can step in. It offers guidance on subjects in an easily accessible digital space.
7. Process diagrams
Detailed guides outlining step-by-step instructions ensure accuracy and efficiency in task completion.
8. FAQs
Frequently Asked Questions documents provide quick answers to common questions. Notice the same question popping up over and over? Add it to the FAQ document and address it in upcoming trainings.
9. Checklists
Simple, itemized lists ensure all steps in a process are completed. Support your staff in enhancing accuracy and consistency in task execution.
10. Short videos
Microvideos, ones under 1 minute, focus on specific topics or tasks, offering quick, digestible learning or guidance.
Navigating the selection process of the right performance support tool
Finding your organization’s ideal performance support tool is like choosing the right vehicle for a road trip. Each one needs to match your journey’s terrain and personal style. Here’s a roadmap to help you pick the perfect tool:
First, understand your needs. Start by mapping out the unique challenges and goals of your organization. Ask yourself what tasks or processes need help. Pinpointing needs act as your compass for selecting the most effective support tools for your journey.
Next, consider how user-friendly your potential choice is. The tool you choose should be as intuitive as a GPS. Complicated interfaces can throw you off course and undermine the tool’s benefits. The goal is to find something easy to navigate for all.
Now comes the integration piece. Your chosen performance support tool should seamlessly fit your existing software and systems. A smooth rollout is more likely to be welcomed by your team.
Finally, consider the scalability of the tool. Can it grow and evolve with your business? If it requires support from a vendor, be sure to choose one that offers ongoing guidance.
By considering these elements, you’ll be well-equipped to select a performance support tool that meets your current needs and is a reliable companion for the road ahead.
Add a powerful mobile learning app to your performance support tools
FAQs
What is an example of a performance support system?
A performance support system provides on-the-spot support and training for employees. TalentCards is an example of a performance support system that provides info to employees directly from their smartphones.
What are the benefits of performance support tools?
Some of the many benefits of using performance support tools are:
- Streamlined training
- On-demand access to training
- Improved job performance
- Time and money savings
What is the role of performance support tools in L&D programs?
Performance support tools are key players in enhancing Learning and Development programs, offering just-in-time assistance that empowers employees with the right information exactly when needed.
These versatile tools, ranging from infographics to comprehensive electronic systems, improve skills and job performance, while streamlining workforce training. Once formal training is complete, performance support tools offer an effective method for reinforcing that training, and ensuring it was time and money well spent. They effectively bridge the gap between learning and doing, leading to improved digital adoption, time and cost savings, and a better overall employee experience.
Key takeaways
- Performance support tools offer just-in-time assistance, ensuring employees can access the necessary information immediately.
- These tools significantly improve job performance by providing targeted guidance, reducing errors, and shortening learning curves.
- By offering specific and on-demand support, performance support tools reduce the need for extensive and costly training programs, leading to significant savings.
- Performance support tools are adaptable and can be customized to fit various learning styles and organizational needs, making them a versatile asset in any workplace.
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